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Cover — 02AI Chatbot
A conversational AI chatbot built to automate customer support seamlessly.
A conversational AI chatbot built to automate customer support seamlessly.
Rovix AI wanted an intelligent chatbot product that could be embedded on client websites to handle first-line customer support — answering FAQs, routing leads, and capturing contact details automatically.
The product needed to feel smart and polished: a clean chat interface, real-time OpenAI responses, and a branded experience that clients could white-label for their own customers.
Defined the feature set: real-time AI responses via OpenAI API, conversation history, a customisable system prompt, and a lead-capture handoff when the bot couldn't answer.
Designed the chat interface for clarity and speed — minimal bubbles, smooth typing indicators, and a branded header that made the bot feel like a product, not a script.
Integrated the OpenAI Chat Completions API with a custom system prompt architecture so the bot could be trained per-client. Added streaming responses for a real-time feel.
Deployed the chatbot as an embeddable widget, stress-tested response accuracy across edge cases, and refined the prompt engineering until answers were consistently useful.